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Introduction to Front Flip

Front Flip's Customer Engagement Platform allows you to tailor an engagement program that's just right for your business. You now have powerful tools to help you accomplish your loyalty and marketing goals:

  1. Increase customer visit frequency
  2. Promote products and services
  3. Boost ticket size and sales
  4. Gain customer insights
  5. Create a cost effective mobile marketing channel

Command center

YOUR HUB FOR LOYALTY, MARKETING, FEEDBACK AND SOCIAL ENGAGEMENT

The Front Flip Command Center puts you in control of your customer loyalty and mobile marketing initiatives. Log in 24/7 to monitor program metrics, update mobile offers in real-time, track social mentions, respond to customer feedback and connect directly with your Front Flip program members.


total control

  • Dynamic dashboards with real-time insights
  • Compare locations and share best practices
  • Weekly management reports via email
  • Customer communications direct to mobile
  • Actionable customer feedback
  • Offer library for rewards and gifts

CUSTOMER DATABASE

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  • First names and profile pics
  • Demographics (age, gender and home zip code)
  • Visit frequency and time since last visit
  • Day part and week part
  • Customer feedback and insights
  • Social mentions on Facebook and Twitter

MOBILE OFFERS

  • Loyalty rewards
  • Automated offers
  • Targeted campaigns
  • Location-based promotions
  • Mobile and email notifications
  • Offer redemption tracker